Returns Policy - Armadillo Customs
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Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 14 days to return an item from the date you received it.

Simply print, fill out the RETURN FORM and repack your item in the original packaging.

Be aware

All items must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing. Items must not be damaged, and must be returned with the original labels still attached. If any items are received in an unsellable condition, they will be posted back to you without refund.

You are responsible for the cost of the return postage which is non-refundable unless the item sent is incorrect or faulty. We strongly suggest that you send the return with a signed for service and retain your receipt as your proof, should any returned parcel be lost. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, as we will not be in an obligation to deal with this.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item.  We will notify you on the status of your refund after inspection. If You are returning items paid for on your credit or debit card or with PayPal, We will send the refund through the same payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.